• Turn the Galaxy Alpha, and the router of the Wi-Fi you are trying to connect to off and on again.
• Ensure that the Galaxy Alpha is not in power-saving mode, or airplane mode.
• Go into Settings – Wi-Fi – Choose the router – Choose “forget” – re-enter the connection.
• Go into Settings – Wi-Fi- Choose network – Edit – Advanced options and select
• Check that the MAC filter on your router allows the Galaxy Alpha to be listed.
• Use the Wi-Fi Analyzer app to check for the strongest channel in your location. Go into the IP address settings and change the channel accordingly.

Problem #2 – Phone overheats

• Hold down the Power button on the Galaxy Alpha and select “Restart”when the option appears on screen.
• If you cannot get your phone screen to react, then simply hold the power button until the phone turns off itself.
• Go into Settings – Display – Configure low motion settings and turn off Dynamic perspective.
• Ensure that no unnecessary applications are running in the background by going toSettings – Applications and force-closing anything that should not be running.
• Check that the device system is up to date by going into Settings – Device – Install system updates – Check now.

Problem #3 – The battery dies too quickly

• Use Airplane mode or GSM mode whenever you’re not using your phone. This automatically turns off Bluetooth, Wi-Fi, and GPS so that the phone only runs basic functions.
• Turn off any extras on the phone, such as 3G and Wi-Fi when they are not in use. Simply go to Settings and ensure the appropriate applications are toggled off.
• Turn down the brightness on the phone screen.
• Ensure that the phone is not using a live wallpaper as the movement on screen burns battery life. Similarly, do not leave games running when you’re not playing them.
• Check the phone system is up to date by going to Settings – Device – Install system updates – Check now.
• Recalibrate your battery: Drain the battery until the phone will not turn on- Take out the battery and wait for at least five seconds – return the battery to its original position in the phone, after cleaning the connections. – Charge the battery while the phone is turned off – When the charge reaches 100% charger off, then charge again to get it back to 100%.

Problem #4 – Poor reception

• Press and hold down the power button until the phone vibrates then turns off. Remove the SIM card, with the battery, and leave the device to rest for at least ten seconds. Make sure the connections on the battery are clean and that the SIM card is carefully polished, before replacing them back into the phone.
• Restart the phone by holding down the power button and choosing the “Restart” option.
• Clear your phone’s Cache partition (find instructions regarding how, further down).
• If none of these solutions work, either try using a different SIM card, or contact your phone provider for a replacement handset.